FREE GROUND SHIPPING IN THE USA on ORDERS $300+ (except on furniture and mirrors which will require special shipping and crating.)
Free Shipments are only made via UPS and sent UPS Ground + "NO Signature Required". If you require a signature for your delivery, please select the Regular UPS Ground Shipping option.
Los Angeles area customers do not qualify for air shipping. All shipments ship from Los Angeles, if the item is in stock, and arrive in 1-3 business days from the date of the order.
INTERNATIONAL ORDERS: Orders shipped outside the USA do not include any VAT. VAT will be calculated and collected separately by the customs agency in your country.
Because quantities are sometimes limited, we will let you know within 24-48 hours if an item is not in stock.
Our return policy lasts 14 days of receipt of the item. To be eligible for a return, your item must be unused and in the same condition that you received it within 14 days. It must also be in the original packaging.
Store credits will be issued for items without receipts or proof of purchase.
ALEXANDRA VON FURSTENBERG, LLC, (“AVF, LLC”), warrants all products sold by its authorized resellers to be free from defects in material and workmanship, for 5 (five) years from the date the AVF, LLC item is received by the Purchaser.
This warranty covers the sale of AVF, LLC products in all countries in which AVF, LLC or its authorized resellers operate.
During the applicable warranty period, AVF, LLC, as its sole obligation, will repair or replace (at its option) any product, part or component covered by this warranty and sold after the effective date of this warranty which fails under normal use as a result of a defect in material or workmanship; AVF, LLC will repair or replace the aforementioned product, part, or component with a comparable product, part, or component.
This warranty extends only to the original purchasers who acquire new product from AVF, LLC, its subsidiaries, or its authorized resellers. Any product, part, or component must have been installed, used, and maintained according to AVF, LLC’s published instruction in order to be eligible for coverage under this warranty and must not have been subject to misuse or abuse.
Any modification to the original products voids the warranty. AVF, LLC does not warrant the performance of the product when used in combination with products other than the original AVF, LLC product.
This document inclusively describes all of the warranties given and remedies available with respect to the company’s products and services. AVF, LLC disclaims any other warranty whether express or implied, statutory or otherwise, in relation to the products.
AVF, LLC does not warrant products that are exposed to environmental conditions, such as but not limited to direct sunlight, excessive moving, or that have been subject to improper storage.
AVF, LLC does not warrant against scratches, dents, or damages incurred by improper handling, or improper cleaning products such as, but not limited to abrasive cleaning cloths and cleaning fluids that do not specifically state they are safe for acrylic and plastics. Using the improper cleaning fluids can cause cracking, discoloration, and cloudiness in the materials.
AVF, LLC products meet the requirements of national and specified local codes as stated in the price books and other written publications.
TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED AND TO THE EXTENT THEY ARE LEGALLY REQUIRED, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY.
AVF, LLC SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
US only: Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the two preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.
When Outside the US: Except as stated above, AVF, LLC will not be liable for any loss or damage (including costs) however caused, whether direct or consequential, incurred or suffered by the purchaser or any third party in respect of the products but nothing contained herein will or will be considered to exclude or restrict any liability on AVF, LLC’s part for death or personal injury resulting from negligence.